How to Win Friends and Influence People

...summarized from the book by Dale Carnegie (written in 1936).

Fundamental Techniques in Handling People:

* "Don't criticize, condemn or complain."
* "Give people a feeling of importance; praise the good parts of them."
* "Get the other person to want to do what you want them to by arousing their desires."


Six Ways to Make People Like You:

* "Become genuinely interested in other people."
* "Smile."
* "Remember that a man's name is to him the sweetest and most important sound in any language."
* "Be a good listener. Encourage others to talk about themselves."
* "Talk in the terms of the other man's interest."
* "Make the other person feel important and do it sincerely."


Twelve Ways to Win People to Your Way of Thinking:

* "Avoid arguments."
* "Show respect for the other person's opinions. Never tell someone they are wrong."
* "If you're wrong, admit it quickly and emphatically."
* "Begin in a friendly way."
* "Start with questions the other person will answer yes to."
* "Let the other person do the talking."
* "Let the other person feel the idea is his/hers."
* "Try honestly to see things from the other person's point of view."
* "Sympathize with the other person."
* "Appeal to noble motives."
* "Dramatize your ideas."
* "Throw down a challenge."

Nine Ways to Change People Without Giving Offense or Arousing Resentment:

* "Begin with praise and honest appreciation."a
* "Call attention to other people's mistakes indirectly."
* "Talk about your own mistakes first."
* "Ask questions instead of giving direct orders."
* "Let the other person save face."
* "Praise every improvement."
* "Give them a fine reputation to live up to."
* "Encourage them by making their faults seem easy to correct."
* "Make the other person happy about doing what you suggest."